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School staff focus on curriculum alignment, differentiated instruction, professional development, college and career readiness, standards, and academic interventions. Is it possible that schools can lose their focus on customer service? Customers include families, community members, and all guests who visit the school website or schoolhouse.
Customer service involves the front office staff, classroom teachers, teacher assistants, custodians, counselors, and all staff members. How are customers treated when they enter your school? Ask your school staff, “What does it mean to go the extra mile for the customer?” Do families feel like the front office staff answers the phone in a professional manner? Do teachers fire off emails when they are upset with students or parents? How do schools analyze the way they are treating customers?
Six Ways To Pour Some Sugar On The Customer:
The school website is the new front door. Families and community members make a judgment about your school before they arrive in the front office. Is your school website customer friendly? If you have a focus on technology integration, does your school website look like it was created in 1990? Does your website offer a welcome message or invite families to visit the school? If Open House was the biggest event between 1980-2000, then the school website opens your school to more than the all of the guests who attended Open House during that 20 year span. Your school is connected with the world. What kind of message are you sending? Would a family in Florida view your site and want to buy a house in your community, based on the information and message on your website?
Customer service involves phone skills, email etiquette, communication skills, and the way the customer is treated when they spend time at your school. Which restaurants come to mind when you think of outstanding customer service? Have you ever had poor customer service at a hotel? Have you ever visited a church and felt like none of the members knew you were in attendance? Customer service is easy to identify, especially when we are the recipient of poor customer service. When families have a bad experience at your school, they will spread the word throughout the community and through social media. As communities build more charter schools, private schools, and home school organizations, customers will walk rather than talk.
The media may promote your school once or twice a year. Administrators and teachers can promote the school on a weekly basis by posting on a school or teacher blog. Pictures from field trips, class projects, community service, guest speakers, and student awards can assist in communicating with families. Most blogs allow for families to forward the message to their family and friends via Twitter, Facebook, and other social media. Blogs also allow for two-way communication. The traditional method of communicating with families was a flyer in a second grade student’s backpack. With a blog, the school can communicate with families and families can post comments or ask questions about the event before their child arrives home.
Several schools host a Principal’s Coffee Hour once monthly. There is usually a topic that the principal or a guest speaker shares with families. The highlight of any Principal’s Coffee Hour is the time that families are able to share their opinions, ask questions, and brainstorm ways to support all students. Coffee Hour provides a monthly time for two-way communication. Parents will provide you with their opinions and they will feel respected because the school provided a forum for adult conversation about their most prized possession, their child. How is your school promoting two-way communication with families and stakeholders?
Twitter allows home-to-school and school-to-home communication. Families can receive updates from the school. While Twitter may not work for all families, it is a great tool. Most schools see social media as one form of communication. The sign in front of the school reaches some families, the school website reaches others, and a flyer may still work for families without a computer or a Smartphone. The reason I feel like schools should consider Twitter is because it allows families to forward or reply to each tweet. If you have ever been in a relationship with someone you realize the importance of two-way communication. A strong relationship between families and school staff will improve your customer service and customer satisfaction.
As the number of people with Smartphones increases, your school should consider a school app. “Smartphone vendors shipped 216.2 million units in the first quarter of 2013, which accounted for 51.6 percent of the worldwide mobile phone market” (Bean, April 16, 2013). If the school website is the new front door in 2013, then the school app may be the new front door of the future. An app can combine all of the items highlighted in this article. A school app may not be nice to have, but the next step in your communication and customer-service plan.
Most schools have a professional development plan, school improvement plan, and a curriculum map. I have rarely seen a school’s customer service plan. When it comes to service, if you fail to plan you may be planning to fail. Jeff Bezos, CEO of Amazon.com, said, “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” There are only two kinds of schools; those with outstanding customer service and those without outstanding customer service. On a scale of 1-10, how would you rank the customer service at your school?
Questions for School Staff to Consider
1. Does our school provide outstanding customer service?
2. What are our weaknesses? What action steps do we need to take to improve?
3. What are the characteristics of outstanding customer service?
(Share your own experiences in school and non-school settings)
4. What can we measure every 18 weeks (semester) to analyze our efforts to provide customer service?
5. Do we have a school plan outlining what customer service looks like?
(Think Chick-fil-A; It doesn’t matter if the manager or a teenager provides you with service. There is consistency within and across stores).
A common saying about schools is that schools are a reflection of the communities they serve, but communities are complex. Schools by nature are a complex interplay of social, cultural, economic, political, and symbolic capital unable to be bound or directed by simple directives such as legislative mandates. Schools should try to use the complexity of the community to envision an even better community than the one that exists. The edge of the community, the unsure boundary, the frothy-foamy conversation between organic fractals of human existence gives complex systems the capacity for innovation and organizational learning (Fels, 2006; Stacey, 1996).
Equilibrium-oriented systems want to control disorder to move toward stability which limits energy crossing into the system so they act as ‘closed systems’ to keep energy from escaping. These systems apply negative feedback and other controls for order resulting in “strict policies, rigid hierarchies, resistance to change, and maintenance of the status quo” (Gilstrap, 2005, p. 58). In contrast, self-organized behavior reaches a steady state on its own while still remaining ‘critical’ in that it is barely stable (Waldrop, 1992). This is a fine point created by tension along the continuum.
Stuart Kauffman believes human organizations that are too structured or specialized do not allow agents to learn beyond the traditional processes for performing a job. On the one hand, if no one has clearly defined roles, the organization is chaotic without progress. The organization wants a balance of agents having a common purpose with the ability to adapt to the behavior of other agents in the organization. Complex problems can be solved at the edge of chaos because of the redundancy, loose couplings, blurry but present hierarchical roles, etc. Organizations that can evolve processes to bring in an increasing flow of energy move to the edge of chaos where they can solve complex problems and gain a competitive advantage to anticipate the future in order to survive (Waldrop, 1992).
Chaos by itself doesn’t explain the structure, the coherence, the self-organizing cohesiveness of complex systems…complex systems have somehow acquired the ability to bring order and chaos into a special kind of balance…called the edge of chaos where life has enough stability to sustain itself and enough creativity to deserve the name of life…The edge of chaos is the constantly shifting battle zone between stagnation and anarchy, the one place where a complex system can be spontaneous, adaptive, and alive….learning and evolution move agents along the edge of chaos in the direction of greater and greater complexity (Waldrop, 1992, p. 12, 296).
These zones along the edge are similar to boundary conversations discussed by Bruffee (1999) where constant struggle determines what will shift to center and what will be marginalized. This gives new meaning to the phrase “on the cutting edge” of education. With no room to move in either direction, or you will no longer be on the edge, all you can do is move along the edge to stay on. “Systems function best when they are at the ‘edge of chaos’, poised between too much rigidity in the face of change and too much change in the face of achieved progress” (Levin, 2002, p. 12). Education needs emergent boundaries to allow work to be done and to keep systems from freezing up or flying into chaos (Church, 2005).
I recently returned from Hunterdon Central’s Holocaust Overseas Study Tour. Our group of twenty students and four educators traveled to Czech Republic and Poland to visit Terezin, Lidice, the Warsaw Ghetto, Treblinka, Majdanek, and Auschwitz-Birkenau. It was a transformative experience for me as an educator, parent, and citizen.
I thought I would be prepared, at least intellectually, for what I would see on our trip. I grew up in a city with large Jewish and Polish populations. From my earliest years I heard the stories of neighbors and close family friends who had survived Nazi camps. Beginning in the first grade I was exposed to annual Holocaust education programs. As a social studies teacher I taught about the Holocaust for over a decade. Each camp is a visceral confrontation with the worst depravity known to humanity. All I can say is that you don’t really know the enormity of the Holocaust until you go and visit the sites.
I hope more educators launch programs like Central’s Holocaust Overseas Study Tour. Holocaust education is citizenship education. The benefits are not just historical knowledge of the Holocaust. It is an opportunity to reflect upon what it means to have rights as a citizen and a reminder that we must be eternally vigilant to protect human rights.
The inscription on the mausoleum at Majdanek in Lublin, Poland reads “let our fate be a warning to you.” The twenty students on the trip who come from a variety of religious and cultural backgrounds were in a word – inspiring. Their desire to study the Holocaust and return to present to their peers and the community about their experience is at the heart of everything we aspire to instill in students. Tonight, our students will share their experiences from our trip and bear witness at the Flemington Jewish Community Center.
Normally, I am not one to write on controversial issues, but there is freedom in the provocative, and the time is now (or yesterday) for action in education. Although this speaks to one state's journey through the massive budget cuts and the looming additional injustices, I think that most educators in the nation have experienced a degree of this. I humbly share my thoughts with legislators considering budgets for next school year and the community of ASCD advocates:
How will your child suffer? We must stop this ridiculous abomination of a proposed budget now. The incessant and continuous hit that education has taken in the last 5 years has been beyond reason. However, this year's proposals fall just shy of criminal. As a voter, a parent of children in the school system and a school principal, I have many perspectives to offer. First, as a voter: We elect officials into office who we believe will stand for the things that we hold close to heart. Public schools are the birthplace of some of the best minds in America. What does it mean to be American? Please ask yourself this, as our elected representative. Americans value critical opinions and diversity but stand united when someone attacks our home or our community. To my esteemed elected officials, I say: We are under attack. Make no mistake... this is a war of interests. We must not let the future of our children and ultimately our country falter to other priorities. We know that you are under pressure to invest in the political interests that got you into office, but we beg you not to sacrifice our children, your children or the future of our great nation in doing so. As a parent: We cannot provide quality schools without adequate funding to do so. Should we settle for mediocrity? Would you settle for mediocrity for your own child? Absolutely not. I want my children to get access to teachers with skills that will challenge their minds and inspire their hearts. Teachers deserve pay worthy of the countless hours they spend planning. Let Principals hold them accountable to that. I want my children to have adequate support in their classes as they are acclimated to the rigor of public schools. Teacher Assistants provide this support. They are educators, advocates and probably teach your child in a center or reading group. I want my child to have access to the equipment, books and materials needed for 21st century learning. As a school principal: Is the public aware that kids in most counties are still using outdated books, so teachers have to develop their own curriculum materials to match the new standards? And what justice do we pay teachers when they do this with a smile on their face and protect our children from the perils of society? We cut their support (TAs), cut their pay (furlough), cut their money for supplies (instructional money), increase their class size (class size waiver elimination), increase their insurance premiums and cut their access to resources and support (district funding going to charter/private schools). Teacher Assistants are not just secretaries for the teacher, and I wonder if the public realizes that. They are instructional assistants... they help your children and grandchildren learn. Also, as a school administrator, one of the ways in which we can provide a duty-free lunch for teachers (which is a state requirement) is through the use of teacher assistants. Similarly, I wonder if the public understands the correlation between effective instruction and the number of students in a class. There is an inverse relationship between time for critical learning and the number of students in a class. This state and this nation is in a dire place of certain demise, if we cannot commit to providing safe, quality schools for our children today, so they can solve nationwide and worldwide problems tomorrow. With the proposed legislation about class size, harsh cuts to public schools (again), elimination of Assistants, sequestration at the federal level, and funneling the leftover pocket change to charter/private schools rather than public schools... I must ask the question... how will your child suffer?
When analyzing their school’s organizational context, principals cannot underestimate the unpredictability of the long-term future of the system. Marginalized populations within the school act as a recessive system undermining the efforts of the dominant, legitimate system. The future of the school emerges from interactions within and between the recessive and the dominant systems. A new paradigm that recognizes and makes meaning of the dynamic, nonlinear versus linear nature of the processes and interactions of these two subsystems would help protect principals from unreasonable long-term planning, unproductive and unmanaged conflict, innovative but misguided agents, and wasted time due to superficial work and restructuring efforts not based on emergence (Bower, 2006; Stacey, 1996).
The dominant paradigm rosily sees success in stability, predictability, and carefully strategic plans (Stacey, 1996). “Predictions are nice, if you can make them. But the essence of science lies in explanation, laying bare the fundamental mechanisms of nature” (Waldrop, 1992, p. 39). Educational complexity is not different. Researchers have to look at explaining how education works with the knowledge that it may not result in predictability since education is emergent based on too many factors to mathematically analyze.
History and past pedagogy is important to creating effective high-performing, high-poverty schools (HP2S), but vast changes in the sociocultural capital available to students in this decade make research of previous decades null or irrelevant. Even within the same time period, findings in one context will not be generalizable to another setting. Failing schools that are trying to transform cannot hope to perfectly implement what other successful schools have accomplished because of the unpredictability of complex systems (Barr & Parrett, 2007; Berliner, 2002; Brady, retrieved October 22, 2007; Church, 2005).
Strategic planning in complex environments results in rigid processes such as goal setting and action plans that restrict emergence. Educational institutions should allow for a more flexible process that takes into account causal relationships (Gilstrap, 2005). Small fluctuations would have a harder time permeating multiple boundaries within similar structures across a flattened hierarchy. This redundancy provides stability, robustness, and resilience against small environmental fluctuations (Stacey, 1996).
ASCD Leader to Leader (L2L) News is a monthly e-mail newsletter for ASCD constituent group leaders that builds capacity to better serve members, provides opportunities to promote and advocate for ASCD’s Whole Child Initiative, and engages groups through sharing and learning about best practices. To submit a news item for the L2L newsletter, send an e-mail to email@example.com.
Your To-Do List: Action Items for ASCD Leaders
Newest Policy Points Revisits A Nation at Risk
ASCD’s newest Policy Points (PDF) takes a closer look at A Nation at Risk, the 1983 report on the state of U.S. education that launched a spirited and ongoing debate about the quality of our public schools. This issue of Policy Points examines the specific recommendations of the report, the accuracy of its dire prediction about “a rising tide of mediocrity” undermining the nation’s well-being, and the evolving school reform debate the report kick-started three decades ago.
Throughout May on www.wholechildeducation.org: The New Poverty
In today’s global economic state, many families and children face reduced circumstances. These “poor kids” don’t fit the traditional stereotypes—two-thirds live in families in which at least one adult works and the percentage of poor students in many rural districts equals that in inner-city districts. In the United States, the economic downturn has dramatically changed the landscape, and districts that were previously vibrant are now dealing with unemployment, underemployment, and more transient families.
Join us as we share what new—and old—solutions we are using to support learning and ensure that each child, whatever her circumstances, is healthy, safe, engaged, supported, and challenged.
Download the Whole Child Podcast for a discussion on the current economic downturn; its result that many families and children face reduced circumstances; and implications for schools, many of which have seen drastic changes in the populations they serve and their communities. Guests include Deborah Wortham, superintendent of the School District of the City of York, Pa., and former assistant superintendent for high schools and director of professional development for Baltimore City (Md.) Public Schools; Felicia DeHaney, president and CEO of the National Black Child Development Institute; William Parrett, director of the Center for School Improvement and Policy Studies and professor of education at Boise State University; and Kathleen Budge, coordinator of the Leadership Development Program and associate professor in the Curriculum, Instruction, and Foundational Studies Department at Boise State University. Parrett and Budge are also coauthors of the 2012 ASCD book Turning High-Poverty Schools into High-Performing Schools.
ASCD Leader Voices
Arkansas Governor Signs Whole Child Legislation
Arkansas Governor Michael Beebe signed a new bill into law that promotes a whole child approach to educating the state’s children. The legislation (PDF) establishes a Whole Child Whole Community recognition program and aims to measure the comprehensive well-being of children and how well stakeholders are meeting their needs according to the five whole child tenets and their indicators as identified by ASCD.
The recognition program will acknowledge and highlight the work of Arkansas educators, parents, community members, and policymakers who support the whole child. The legislation also indicates that one purpose of the recognition program is to help spur systemic collaboration and coordination within and beyond schoolhouse doors and to promote a shift from narrowly defined student achievement and traditional education reform to broader, more comprehensive efforts that recognize the crucial out-of-school factors that influence teaching and learning. A diverse state working group will work over the course of a year to recommend a framework and process for recognizing exemplary whole child and whole community successes.
Congratulations to Arkansas ASCD, which played a crucial role in supporting the bill’s development and introduction!
Rhode Island Passes Whole Child Resolution
The Rhode Island General Assembly passed a joint resolution (PDF) supporting a whole child approach to education that ensures each child is healthy, safe, engaged, supported, and challenged.
The resolution affirms that to educate Rhode Island’s children effectively, the state must pay attention to factors within and beyond its school buildings as well as integrate efforts among schools, families, and communities. In addition, the resolution expresses the assembly’s intent to model whole child concepts in its own work and to join with other stakeholders who support the whole child.
Congratulations to Rhode Island ASCD(RIASCD), which worked hard to have this joint resolution introduced into the Rhode Island legislature!
To help the state fulfill its commitment to whole child education, ASCD and RIASCD offered some initial steps (PDF)—organized by the five whole child tenets—for educators, parents and community members, and policymakers to take. RIASCD also highlighted some of ASCD’s free resources to help the state put its whole child vision into action.
South Carolina ASCD Featured in ASCD Inservice Blog Series
Weasked some of our affiliate leaders to tell us how the implementation of the Common Core State Standards (CCSS) has been going in their home states.In the seventh post of the series, South Carolina ASCD leader Josh Patterson writes about the challenges and successes that South Carolina has had with CCSS implementation.
The Effective Principal
What we see through our research, reading, and conversations with principals and school staff is that to see what an effective principal is, don’t look at the person; look at the effects of her leadership on student achievement, school culture and climate, teacher effectiveness and satisfaction, and community relationships. As the wearers of many hats, principals are crucial to implementing meaningful and lasting school change. Read more on the Whole Child Blog.
In April, we looked at what qualities principals in today’s (and tomorrow’s) schools need to fulfill their roles as visionary, instructional, influential, and learning leaders. Listen to the Whole Child Podcast with guests Donna Snyder, manager of Whole Child Programs at ASCD; Kevin Enerson, principal of Le Sueur-Henderson High School in Minnesota (an ASCD Whole Child Network school); and Jessica Bohn, an ASCD Emerging Leader and principal of Gibsonville Elementary School in North Carolina.
Also this month on the Whole Child Podcast, we talked with educators from Oregon’s Milwaukie High School (winner of the 2013 Vision in Action: The ASCD Whole Child Award) about how they meet student and staff needs, taking challenges and turning them into opportunities for all. Guests include principal Mark Pinder, assistant principal for curriculum Michael Ralls, assistant principal for student management Tim Taylor, dean of students Donnie Siel, and teacher leader David Adams.
Have you signed up to receive the Whole Child Newsletter? Read the latest newsletter and visit the archive for more strategies, resources, and tools you can use to help ensure that each child is healthy, safe, engaged, supported, and challenged.
Something to Talk About
Killeen Independent School District Deepens Professional Development Partnership with ASCD—Killeen Independent School District (ISD)—whose more than 6,100 staff members serve approximately 42,000 students—is deepening its relationship with ASCD to meet its professional development goals. Read the full press release.
ASCD Publishes Leadership Guide on Transforming Any Teacher into a Master—ASCD is pleased to announce the release of Never Underestimate Your Teachers: Instructional Leadership for Excellence in Every Classroom by best-selling education author, renowned educator, and professional development expert Robyn R. Jackson.
Never Underestimate Your Teachers offers school leaders a new model for understanding great teaching as a combination of skill and will, and it's the first book of its kind to support leaders as they facilitate teacher growth in both areas through differentiated leadership. Jackson shows readers how to design and deliver targeted professional development to help each teacher realize his or her potential and achieve great results for the benefit of every student. Read the full press release.
New ASCD Common Core Academy Supports School Leadership Teams Across the United States—ASCD is bringing its inaugural ASCD Common Core Leadership Team Academy to Chicago August 5–8, 2013. This intensive four-day professional leadership experience offers groups of administrators, teacher leaders, and nonprofit and higher education partners an accelerated plan for putting the Common Core State Standards (CCSS) into routine practice. Read the full press release.
ASCD Summer Reading List Identifies 10 Books That Can Transform Teaching and Learning—In the spirit of promoting year-round professional development, ASCD has assembled a diverse list of books essential to educators who seek to improve their practice over the summer months. These books—organized by how they help educators transform teaching and learning—offer readers the opportunity to dive deep into the hottest topics in education, including using data to focus improvement, project-based learning, child development, and neurodiversity. All books are currently available in paperback and e-book formats. Read the full press release.
Arkansas Governor Beebe Signs Education Reform Law Supporting the Whole Child—Arkansas Governor Michael Beebe has signed a new bill into law that promotes a well-rounded whole child approach to educating the state’s children.“An Act to Establish the Whole Child– Whole Community Recognition Program; and for Other Purposes” (Senate Bill 1051[PDF]) outlines a plan for the Arkansas education system that ensures Arkansas students receive a whole child education. Read the full press release.
New ASCD Staff Expand Association’s Ability to Design, Deliver, and Evaluate Professional Development Resources—ASCD welcomes three new staff members to the association’s Program Development Work Group. Dr. Andrea Muse has accepted the position of director of research and program evaluation, Jen Thompson will serve as director of program management and process improvement, and Elizabeth Thurman has joined ASCD as director of customer engagement and product support. The additions of Muse, Thompson, and Thurman expand ASCD’s capability to design, deliver, and evaluate the crucial professional development resources today’s educators need to learn, teach, and lead. Read the full press release.
Each Sunday afternoon there are five Topic questions posted on a poll to determine which will be selected as that week’s #Edchat Topic. There are two #Edchat discussions each Tuesday on Twitter, so the top two topics selected by the poll become the topics of the chats. The number two choice goes at noon, Eastern Time, and the number one selection goes at 7 PM, Eastern Time. The larger audience is the 7 PM Chat. If you did not know it before, I am the person responsible for making up the #Edchat Topic questions that are voted on each week. I admit that I do have favorites each week, but, more often than not, they are not the favorites of the voting public. This week it was a little different. I actually had two favorites, and fortunately for me, they were the chosen topics for the chats. I found both yesterday’s #Edchat discussions thought-provoking, and very much in need of public discussion. The topics were very much connected as well.
#Edchat is very much an open, public discussion by educators from around the world. Ideas on each topic are presented from various points of view as we discuss the varied topics in education each week. As in any public discussion, a person may pick and choose those ideas that suit his/her needs and in this case, educational philosophy. Sometimes it is a new idea, and other times it is validation of what is already being done. Since it is a discussion using Twitter as the platform, most of the participants are educators who are somewhat familiar with technology and social media. As a generalization they tend to be a collaborative group, more progressive in their approach to education, and open to the use of technology as a tool for learning.
The other day I engaged an educator who described himself as a 20th century traditionalist educator (my words). He said that he participated in #Edchat so that he could know his “Enemy”. When I called him on this, he informed me that “Enemy” was in quotes in his tweet. I guess that was to make it humorous, but there is much truth in humor. The point here is that most of the participants are striving to move from the methods and pedagogy of 20th century education to a place that we have not yet found. It is also a great help when authors and experts on these various topics join in on the Chats giving clarity and direction in their areas of expertise. Many of these thought leaders are connected educators.
Usually the #Edchat question is a singular interrogative. The Topics this week had more than one part in the hope of generating more discussion. The noon Chat Topic: What is the BIG Shift in education that everyone is looking for? Is there one big idea that can positively affect education? If not why? Of course there is no single idea because education is too complex for an easy fix. A point lost to most politicians and business people. The question, I thought, would prompt the chatters to present and promote their best and biggest idea.
From the folks I engaged in conversation on this topic the overwhelming objective was support of student-centric as opposed to teacher-centric lessons. The shift being from Direct instruction, and lecture to problem-based, or project-based learning. The teacher would no longer be the content-delivery expert filling the empty vessels of students, but rather a mentor, guiding their learning direction rather than mandating it.
The 7 PM Question: Children are anxious learners in the early grades of education. What are the factors that turn kids off to learning, as they get older? This #Edchat started slowly. I hate when that happens. My biggest fear in doing these chats is that there may come a time when nobody responds to the question. Going into moderator mode, I broke the topic down, and peppered the chatters with a series of smaller questions to loosen them up. That worked which immediately calmed me down. It was like the priming of an old well. It took a minute to get it going, but it came on strong.
Words that popped up with those who I engaged were curiosity, authenticity, and ownership. What I took from it was that students at a young age are curious about learning because it is all new and exciting. It is also relevant ant authentic since what kids are learning enables them to participate in more stuff as well as society. However, some reach a point where they think they have as much as they need and the curiosity is gone. The direction however continues providing to them things that they no longer want to engage in. They do not own their learning and cannot direct its direction to things they would like to learn. If this occurs in a student, it comes at different times for each student. Some teachers saw it on the elementary level others in Middle school where hormones play an even bigger role. The point here is that it happens to many students.
Engagement in learning is the goal of education and the ability for students to own that learning and for it to be authentic, and relevant was a theme for this #Edchat. Again it came down to the teacher being the guide or mentor and not a content delivery person directing content to kids who don’t see it as relevant or authentic. They prefer to create content instead of memorizing it. They prefer to use content instead of regurgitating it on a test.
Both of these #Edchats led me to the same place. For kids to be engaged in learning it will be more effective if they own it and direct it. Teachers can always guide the direction and, as content experts, they have the capacity to do so. Teaching kids how to learn, and how to continue to learn, is more important than whatever content the curriculum tells us the students should know for a test. If we can use their interest to promote our content, fine. If our content doesn’t interest students at all, then what do we do?
#Edchat is not the best method to introduce people to online chats for the first time without preparation. It requires some knowledge and a little strategy. If you are interested, this may help: #Edchat Revisited. If you are interested in viewing the past #Edchat discussions, we have archived the last several years here: #Edchat Archives. If you do not have time to read, you can download a podcast analysis of several of the #Edchats from Bam Radio Network, and The #Edchat Radio Show. #Edchat is one of many education chats. It was started 4 years ago be Shelly Terrell,@shellterrell, Steve Anderson, @web20classroom, and me,@tomwhitby. It was not the first chat, but it is the most enduring, and it has spawned many, many others.
Having the responsibility of shaping a school, managing teachers, students and curriculum—and having to shouldering the blame when things go wrong—has led more than a few principals to project a persona. Principal or not, we all do this to some extent, of course. Under the pressure to succeed, under the pressure to “brand” ourselves with amenable qualities, we often fashion a version of ourselves that minimizes our blemishes and highlights only our best traits. Eventually though, false personas corrode and break down. That’s why we want to talk a bit about authenticity.
“What are some of your weaknesses?” This ubiquitous question shows up in nearly every interview. And while most of us have learned strategies to skirt the question, we believe principals should honestly reflect on their weaknesses. You may not necessarily want to share all of them in an interview, but having the ability to reflect critically on your shortcomings is an integral part of becoming an effective principal because it helps you assess where and when to seek help from others.
Learn to laugh at your blunders
Principals are under an incredible amount of scrutiny and that can make it hard to laugh. But taking yourself too seriously, denying or beating yourself up when you make a blunder is going to take a toll on you and your relationships. Self-deprecating humor is often the funniest. Laugh and laugh often.
Be interested, not interesting
We’ve all spent time with someone who didn’t understand how the give and take of a conversation works. We’ve all gotten off the phone a half hour later and realized, “Wow. She didn’t ask me a single thing about myself.” We all have our moments, but try not to be that person on the other end of the telephone. Authentic principals ask questions and are focused on being interested, not interesting.
Don’t surround yourself with yea-sayers
Praise and concession sure feels nice, but it amounts to little if it is coming from those who offer it out of fear or flattery. Connect with other educational leaders who aren’t personally invested in your school. It’s helpful to have mentors who are encouraging but who also aren’t afraid to give you a perspective that’s different from your own.
Accept that you cannot do this alone
You may think that you have to do it all—and certainly you have an overwhelming amount of responsibilities—but trying to do it all on your own is impossible; and it could have the effect of making you look like a control freak or worse—take a toll on your health. Let your “army” of intelligent and perfectly capable teachers help you shoulder the burden. They may gain a better perspective of the scope of the issues you face too.
Schools benefit from authentic leaders—men and women who engage others and who are working toward authenticity. Being authentic has the added benefit of letting people know that while you’re tough and very capable, you are human too, and appreciate help and support from others.
What is the most important factor that contributes to student success? Teaching.
What I Learned Lately (WILL #6)
In education, this time of year is often filled with a sea of unknowns. Educators are continuously battling the complexity of mixed interpretations of budgets, staffing needs, legislative mandates, and emotional conversations regarding graduation, remediation and promotion. Intertwined throughout this turbulence, are individual and collective celebrations of the social emotional and academic growth of our students and staff. Days filled with safe and healthy environments where students, staff and community support, engage and challenge themselves minute by minute.
During this time of year, I personally struggle to find inspiration. I am often engaged in activities that leave me perplexed. Personally, I struggle to see how these discussions, debates and our activities that help our students. Rather, these conversations appear to be dominated by personal interests by "Hope Thieves". These “thieves” are robbing the resources (time, money, and add barriers) that are designed to support our students hopes and dreams.
From these experience I have learned that I should not be "surprised by being surprised". I am often struck by the intense high that I get from new discoveries in the human spirit. I know I should not be surprised by the magic of those that I humbly serve with. However, when I am awaken to those "Hope Heroes" around me, I am elevated to new heights. Like many heroes, we may never know their motivation and or identity. Let me tell about a few "Hope Heroes" that recently, I heard about.
One of our student, Zachary, was facing the brick wall of our states standardized testing requirements. Zachary had already been accepted to College and is eligible of a scholarship. One hero spent hours upon hours combing through files to identify multiple measures to ensure that Zachary, a student of poverty, graduates from high school and is able to access their dreams by going to College.
One of our moms was battling domestic violence and was facing the reality that she needed to run with her family support in order to provide stability and safety for herself and our students. One of our heroes, worked behind the scenes to counsel, support and develop an action plan for this family. The result was nothing more than amazing. Our family was able to stay in the area, in safe place and our students were able to remain in their schools and not lose any learning time.
This week I was lost, I stood still. What I saw was the examples of heroes flying around me. In between the two breathes that I took, I realized life takes place.
Finally from Hemingway - From Whom the Bell Tolls:
Help me, O Lord, tomorrow to comport myself as a man should in his last hours. Help me, O Lord to understand clearly the needs of the day. Help me, O Lord, to dominate the movement of my legs that I should not run when the bad moment comes. Help me, O Lord, to comport myself as a man tomorrow in the day of battle. Since I have asked this aid of thee, please grant it, knowing I would not ask it if it were not serious, and I will ask nothing of thee again.
If you’re an educational leader, you know how important it is to have teachers feel supported or be on board with new ventures. The last thing we want to hear, or want teachers to feel, is “not one more thing” or “how can we fit it all in?” But it’s not about everything but the kitchen sink; it shouldn’t all fit. Something’s got to give. If we don’t acknowledge that and help teachers modify, we’ll get overworked teachers throwing it all in, or students who need what was left out. We need to continually reevaluate and “remodel” to make room for what’s important.
Picture this: a new teacher pulls out a curriculum guide, talks to her colleagues and creates a year-long plan to include concepts and objectives. Being new at this, it looks like a lot to fit in. She decides to start small; one unit at a time. The manuals and guides are helpful. Her team shares activities for her to use in her classroom. This is all a great start...
A different picture: an experienced teacher of more than 10 years, well respected by students, parents and peers, has just been told of a new program in her curriculum. There’s now a wrench in her well-oiled teaching. There’s no room for anything else...
When we’re busy “trying to fit it all in,” it’s easy to forget the big picture. We get caught up in planning activities, teaching concepts and moving on. If we’re honest, I think this can happen to all of us sometimes. Here are some good reminders and questions for new teachers and those of us who’ve been at this for a while. It’s important to stop, reflect and remind ourselves of ultimate learning goals.
If teachers are to feel supported, curriculum leaders need to regularly reflect as well. When presenting new or revised curriculum, leaders need to be explicit in communicating transfer as the ultimate goal. Essential questions and big ideas should drive student learning. When we open the conversation to why and how we can use curriculum, it's more likely we'll all be on the same page.
I recently participated in what might possibly be a one-time experience for an educator, an education conference in Las Vegas. Of course that probably doesn’t hold true for Nevada educators. Solution Tree Publishing sponsored the Leadership Now Conference in Vegas. It was a Quality event with high visibility speakers keynoted the event.
The speakers at the event were Solution Tree authors and each was a leading expert in their area of expertise. They were also all affiliated with the Marzano/DuFour group. This was a big showing of the PLC at Work institute. For the most part I happen to be a believer in most of what they preach, so I was quite happy with the topics presented.
Of course the backbone of most of what was discussed was the idea of collaborative learning communities within individual school districts. I love the idea and I believe in the concept that collaboratively we all benefit more in learning and teaching. I do find the idea of stopping that collaboration at the district level somewhat limiting however. We need global networks of collaboration. We should not stop at the borders of our own school district or just the network of a group of paying participants of some larger group. Collaboration through social media is free and global. We need to explore and use it to our best advantage as educators and as students.
The First keynotes by Robert Marzano and Richard DuFour lasted an hour and a half each. They were lectures with text-ladened slides to keep the audience (learners) on track while laying out the research and philosophy of the grand plan. There was a printed and bound compiled text of the presentations along with worksheets for the learners. I actually weighed it. It was THREE pounds.
The highlight for me was the keynote by Sir Ken Robinson. He did a keynote that covered many aspects of several of his TED Talk videos. Although I heard much of it before, it meant more live, presented in sir Ken’s unique blend of humor, irony and common sense. This was a vast improvement over the last time I saw him at ISTE with a disastrous panel presentation after what seemed like a ten-minute keynote. In contrast to that, Sir Ken’s Solution Tree retrospective presentation was one to remember.
The workshops following the keynotes were again 90-minute lectures with text-ladened slides that corresponded to the three-pound, bound, text workbook. The material covered in the workshops was essential. The research seemed sound. It was all a common sense approach to the complicated problem of education reform. Each workshop was a clear presentation of how we might best approach what we are doing now in education with what we might be doing even better.
I only wish that they applied the same amount of time, research, and development to their methods of teaching and presentation as they applied to their subject material. First rule of PowerPoint: Don’t read from text-ladened slides to the audience, even if it is from a book written by you, the presenter. To do such a presentation differently is not going to be an easy task and it will probably take several iterations of a presentation to eliminate so much text from slides, but it will help the learners or should I say audience. Although there is a certain element of entertainment in education presentations they are designed to inform and teach. That means the seats are filled with learners and not audience members.
The workshop leaders of the workshops that I attended were wonderful, knowledgeable, and experienced educators. Leaders included: Rebecca DuFour, Tammy Heflebower, Timothy Kanold, Anthony Muhammad, Phil Warrick, and Kenneth Williams. The workshops that were most striking and helpful to me however, were the workshops of Anthony Muhammad. He dealt with changing the culture of the school in order to affect any meaningful change in the structure of the school. I found him to be a shinning star in a room full of stars. He was dynamic, engaging, and most of all gave out meaningful ideas to deal with the real changes for education reform with the most “elephant in the room” problems. He later gave a rousing, closing keynote.
The low point for me anyway came when they had the panel discussion at the end of the sessions of the second day. It was not very well attended by the participants of the conference. The panel was made up of the key members of the Marzano group. Of course the lead panel members gave the longest answers. It was the questioning of the panel that struck me to be rather archaic in our world of technology. The audience was asked to write questions on a piece of paper that would be picked up and delivered to the moderator. There was no microphone stand for open questioning. There was no hashtag back channel screen. The moderator was not monitoring an iPad for questions. I guess this was made difficult because there was also no Internet service for the conference, which should be a mainstay of any education conference.
Criticisms aside, I found this to be a very informative conference. I wish it could have been live streamed to the many connected educators who were following the conference hashtag over the three days. I think the Marzano approach to collaboration and addressing the whole system in order to affect change is a sensible and sound approach. I would simply love to see an updated methodology in their approach.
If innovation is something new than the idea of technology-driven collaboration in the form of a PLN is old news and no longer innovation. Since it is no longer innovative, maybe educators will consider it, as a possible next step in education that will enable needed change. The idea that educators may be anti-innovative is my only explanation as to why the idea of a Personal Learning Network has not yet moved educators to accept it as a method to move educators, and education to a better place.
The term “innovation” has been thrown around through the halls of education for several years. Its creation in our education system is a stated goal by our Department of Education. It is a reason, although some would call it a justification, for charter schools being formed. Charter schools were supposed to lead the way to innovation for public education. A problem with innovation however is that we often do not know it when we see it.
The whole idea of innovation is that it is something new. The other part of that, which is implied, is that it is also a successful improvement. That may be the piece that prevents recognizing innovation in education. Teachers, when it comes to education, are a conservative group. Change comes slowly, and there is a comfort in holding on to what has worked in the past. This has long been reinforced by the many trends and fads in education that have come and gone. Teachers have been programmed to believe that whatever the change being mandated by the powers that be, it will be gone with the next change of power. “If we wait a little while, this to will pass” becomes the educators’ mindset.
The newness of innovation is probably its greatest obstacle to acceptance. Teachers generally rely on the tried and true methods, proven to work over a long period of time. Innovation requires a leap of faith on the part of educators that the innovation will be a success. Unfortunately for innovation, the conservative nature of educators does not support taking risks. It may have something to do with self-perceptions of many teachers that as “content experts” they shouldn’t make public mistakes. Supporting innovation that fails would be a commitment to failure in the eyes of many educators. Obviously, this slows innovation acceptance.
This entire process has been further complicated by the rate of speed that technology moves and affects change. Committees, research and approval are very big parts of change in education. Today however, change comes faster and more significantly than in years past primarily because of the advancements in technology. These advancements continue to move forward regardless of anyone’s committee, research, or approval.
Collaboration has long been an element of learning. The term social learning is now creeping into discussions more and more giving collaboration a facelift. Face to face collaboration is the oldest and most easily recognized form. It is also a positive reason for department and faculty meetings. When learning individually we are good, but more often than not, learning collaboratively we are better. Technology tools for collaboration have moved collaboration to the forefront.
Now, let us combine collaboration with technology and see if it fits into our education system. Technology has most recently provided many tools, or applications for collaboration. Social Media is not one tool, but rather a network of many that overlap and intertwine. Educators can: join a Ning community,and meet a colleague from anywhere, converse on that site, connect and collaborate on Twitter, continue face to face collaboration on a Google Hangout, or Skype, collaboratively create and publish documents, presentations, Podcasts and videos. The potential ability for educators to harness this power and use it to model and guide learning for their students is mind-boggling to me, as a 40-year educator. It is only surpassed by the idea that the same potential ability in the hands of the students will take collaboration, creation, and learning even further.
We have labeled this innovation the Personal Learning Network. It is what we use to connect educators for collaboration beyond their buildings, districts, towns, and countries. It is technology-driven innovation that may profoundly affect education in regard to collaboration and professional development. It connects teachers with students, administrators, thought leaders, authors, and experts in all areas. It enables collaboration and creation on every level for educators to learn and teach. We become connected educators giving us insights and relevance that has been enabled by technology.
This innovation has been percolating for several years now, yet it has failed to be accepted as innovation. There is a growing gap between the adapters, or the connected educators, and the unconnected educators. The continuous discussions of the connected are directed and led by thought leaders and collaborative reflections, discussions, and content. The unconnected educators rely on the past and whatever direction is given by the powers that be in their districts.
A high performance team is a small number of people with complementary skills who are equally committed to a common purpose, goals, and working approach for which they hold themselves mutually accountable. Members of the team are deeply committed to one another’s personal growth and success (Katzenbach & Smith, 1993).
As I observe classrooms and visit schools, I am always looking for high performing teams. I am impressed by a fourth grade teacher who can differentiate, analyze assessment data, lead professional development, teach students to think outside the box, and integrate technology on a daily basis. However, I am in awe of high performing teams. In The 17 Indisputable Laws of Teamwork, Maxwell (2001) wrote, “Communication increases commitment and connection; they in turn fuel action. If you want your team to perform at the highest level, the people on it need to be able to talk and to listen to one another” (p. 197). Does your professional learning team communicate on a regular basis? Do you plan to meet daily, weekly, or monthly? How often do you need to meet in order to make certain all students learn the essential learning outcomes?
High performing teams use the following strategies to take students to the next level:
Team norms are the foundation of a high performing team. Some teams feel like they can operate without norms, but conflict or a dysfunctional team member highlight the purpose of norms. When teams operate with norms, each member of the team understands how to communicate, how shared decisions will be handled, when to arrive for meetings, and how to professionally disagree. I have observed teams that developed norms five years ago, but they fail to revisit the team norms. When a new teacher moves from a different grade level or from another school district, it is difficult for the teacher to participate as a team member because the team norms are akin to living and working in a different country or culture. Solution Tree has developed a free online resource which supports the development of team norms titled, Developing Norms.
A precursor to improvement is a clear understanding of the goal. Educators often enter a new nine weeks and don’t pause to reflect on the current reality (i.e., Where are we? Where are we going? How will we get there?). If six eighth grade science teachers each develop their own goals and learning outcomes, is it likely that students will end up at the same place when they enter ninth grade science? Blanchard (2007) contends, “Goal setting is the single most powerful motivational tool in a leader’s toolkit” (p. 150). A school without clearly defined goals is like a ship without a rudder; it lacks direction and a slight wind could easily blow it off course (Wiles, 2009).
Teams set goals, companies strive to meet sales or production goals, and successful individuals monitor their diet, finances, time management, life-long learning, leadership growth, and other established goals. If school teams are aiming for student achievement, then they must become crystal clear on how to help each member of their school district meet the goal. DuFour, DuFour, & Eaker (2008) wrote, “One of the most pressing questions a school must consider as it attempts to build the collaborative culture of a PLC is not, ‘Do we collaborate?’ but rather, ‘What do we collaborate about?’” (p. 28). A lack of clarity on intended results is a barrier to growth and continuous improvement in schools.
One strategy that is overlooked in schools is the power of small wins. When I memorized 1 x 1 through 12 x 12, my second grade teacher gave me a poster autographed by a Razorback basketball player (talk about a small win)! Memorizing my multiplication facts did not make me a mathematician, but my teacher took time to recognize the small win each time a new student reached the goal. When I played high school basketball, the coach would require each member of the team to make ten free throws before we left practice. This was a small win and it was psychological. New York Times bestselling author Daniel Coyle wrote, “Perhaps most important, the “small-win” approach is aligned with the way your brain is built to learn: chunk by chunk, connection by connection, rep by rep. As John Wooden said, “Don’t look for the big, quick improvement. Seek the small improvement one day at a time. That’s the only way it happens – and when it happens, it lasts” (April, 2012).
School teams are implementing common formative assessments, the Common Core State Standards, technology integration, reading programs, literacy across the curriculum, character education programs, state initiatives, and more! Most teachers understand the importance of celebrating a small win with students. We need to use this same strategy when we work with our colleagues. Small wins are identified and celebrated by high performing school teams!
Meetings have become a burden to teachers. If a school still operates where each teacher believes, “These are my students and those are your students....” – Then, it will be difficult for teachers to see why they need to meet as a team. High performing teacher teams realize, “These are our students and this is our community.” High performing teams have a meeting agenda, clear meeting outcomes, and action items. If team members are arriving at each meeting asking what are we going to discuss today, then it won’t be a very good use of time.
Some of the best ideas at my elementary school come from team meetings. A collaborative team of teacher leaders, motivated by preparing all students for the next level, is a powerful force to reckon with. This is the scene that every taxpayer should demand from a public school. Schmoker (2005) wrote, “It starts with a group of teachers who meet regularly as a team to identify essential learning, develop common formative assessments, analyze current levels of achievement, set achievement goals, share strategies, and then create lessons to improve upon those levels.” That is the kind of school I want to send my children to.
Essential Learning Outcomes
Effective teams develop and agree to provide all students with essential learning outcomes. In the absence of learning outcomes, students receive a disjointed curriculum experience. Why do some teams skip this step if it is such an important part of teaching and learning? From my observations, developing essential learning outcomes involves trust, conflict, debate, time, and the ability to come to consensus. If teams lack trust or don’t schedule a weekly meeting, it will be difficult, if not impossible, to identify essential learning outcomes. Swan (2010) wrote, "Learning outcomes refer to the skills, knowledge, and attributes students should have upon completion of a particular course or program of study."
Wiggins and McTighe (2005), wrote, “In the absence of a learning plan with clear goals, how likely is it that students will develop shared understandings on which future lessons might build” (p. 21)? If teachers claim to operate as a professional learning team, but they lack clearly defined learning outcomes, then students will experience a disjointed curriculum. If goal-setting is important in athletics and on business teams, then professional learning teams must take time to see how the absence of essential learning outcomes can interfere with the team’s common purpose. Does your team have essential learning outcomes for each nine weeks or semester?
Sports fans love to analyze the greatest teams of all time. The New York Yankees have won more World Series than any team in baseball (27). UCLA men’s basketball team has won more NCAA National Championships than any other college basketball team in history (11). Ten of those championships were won under legendary coach John Wooden. The Pittsburgh Steelers have won more Super Bowls than any other NFL team (6). What makes a great team? Great teams are made of great individuals. Mark Sanborn outlines the “4 C’s of a Great Team Member (1:44).”
If you entered the field of education to make a difference, ask how your individual strengths can benefit the entire team. Michael Fisher (2010) wrote, "If your schools/districts are made up primarily of those with an ‘island mentality,’ then they need to join the continent.” High performing teams are needed in our schools. Students deserve our best and we can work more efficiently if we turn our school teams into high performing teams.
I just spent the morning viewing a livestream from an Education Forum from Education Week. For those who may be unaware a livestream is a live transmission of an event over the Internet. This was a forum that recognized Education Leaders. It was titled Leaders To Learn From 2013. I think what Education Week did was great and I hope not to diminish their contribution. I do have some observations that I would like to share.
My friend and colleague Kyle Pace, @kylepace, was the person who drew me to this forum. Kyle is a connected educator known to tens of thousands of educators as a collaborative, connected educator who engages people with knowledge and information in the realm of technology in education. If any educator deserves an award for collaborative leadership, Kyle would top my list of candidates. It is a well-deserved recognition.
What struck me about the other award winners recognized for their leadership accomplishments that other educators are supposed to learn from was that we as an education community have not heard from them before? I realize that not all educators are connected through social media. It also seems to me as an observer of social media in education that it is often more difficult for Administrators to connect than teachers. There are reasons for that, both real and imagined, and I understand that. It would seem to me however, that if collaboration is part of a reason for recognition, the award winners should demonstrate some proficiency in modern collaboration as educators.
I also attended a Discovery Education forum recently where a number of Superintendents were recognized. When asked about their professional Social media involvement and collaboration, each claimed Twitter accounts and some claimed to have blogs. Of course sitting with Josh Stumpenhorst, @stumpteacher, we were able to quickly fact-check each of their claims to discover that most of them rarely tweeted and few had Blogs.
In a time when mobile devices can vet any speaker in a few seconds, people should not speak out of hand. In addition to education leaders, all leaders should get the fact that they can, and will be held more accountable for what they do compared to what they say. The world and information distribution has changed. Their failure to recognize that fact is testament to their relevance in a technology-driven society.
I have made my views on sharing as a professional responsibility known in many previous posts. A question from Dean Shareski really summed it up for me in regard to professional collaboration. What would we say about a doctor who found a cure for cancer or even a partial pathway to that end, but failed to share it with medical colleagues?
If educators are doing things in a better way, why are they not collaborating using the methods of today? Educators may not have the Journal of the American Medical Association, but we do have Twitter and we do have Blogs. I am tired of educators who espouse technology for everyone else, but fail to employ it for themselves and their profession.
Many Administrators use the Internet to vet out teaching candidates. They get to Google information about individuals that they are legally precluded from asking about in an interview. If that has become the standard then let’s have at it. We should look at everyone’s digital footprint including administrators. What is their educational philosophy as it is stated in the digital world? What does their Professional Learning Network include? What is it they have collaborated on in the Social media world? How effective are they in the very collaboration skills that they claim to have? How reflective are they based on their public blog? Do they hold to their principles in their public reflections?
We are moving forward in the way we access and obtain information. If an administrator has not contributed and that information is not obtainable, then that may be an indication of ability, or relevance, or both. At the very least it should be a red flag. I am not suggesting that any administrator who is not on social media is a Luddite. I am suggesting that the best leaders in an age of technology are those who understand it as a result of effectively using it, as well as modeling it for those who follow. We need to consider relevant collaborative skills as a requisite for administrative positions if we have hope for changing the system in positive ways.
An advantage that I have as one who is fortunate enough to attend many education conferences, or special education events is the contact I have with many of the thought leaders in education. Of course most of those folks do not think of themselves as thought leaders, but just educators. The fact is that we are often defined by the perception of others. This holds true for institutions as well.
As an Elementary Reading Specialist and Coach, I often hear, “He seems to get it when he works with me, but he doesn’t do it on the test.” These are good teachers, and they know how to model strategy use while thinking aloud and offer guided practice in small groups. They’re very familiar with the “I do, we do, you do” pattern, but for some students, the “you do” doesn’t come as easily. What’s missing?
We need to go beyond modeling. We need to make the connection that may be implicit to so many, explicit for others. Too often, we assume that students know that transfer is the goal of learning. Even when we set a specific purpose for each lesson and communicate our objective to students, it may not include the language of transfer. For example, a fifth grade teacher’s math lesson objective may be, “Students will use problem solving strategies to solve multi-step word problems.” Over several days, the teacher instructs students on problem solving strategies and gives them plenty of examples of problems with different numbers and guided practice in applying the strategies. The teacher’s feedback is positive, helping a few students find an error in a step or two within particular problems. For the most part, they’ve “got it.” Most can even recall the steps on their own. A few have only missteps with calculations.
Then comes the test. There are several different types of problems, and some are not recognizable to students; more has changed than the numbers. Students find they can’t just plug in a strategy and solve. How do they know which strategy to use?
During guided practice, did the teacher require students to analyze problems? Did they understand how to determine which strategy is best to use? As teachers, we need to use explicit language that transfer is always our goal for learning. A more explicit lesson objective would be, “Students will analyze word problems to determine appropriate problem solving strategies and solve problems requiring multiple steps.” This changes everything. From a student’s perspective, he’s got to figure out which strategies to use when. From a teacher’s perspective, this explicit goal reminds her that she’s got to model, instruct, and guide her students on how to determine appropriate strategy use. The goal is not to use this strategy to solve this problem; the goal is determine which strategies can be useful in solving future problems.
It’s our job to make that transfer explicit. This is true in math, as well as in reading and content areas. We need to use explicit language. I recently chatted with a group of kindergarten students just learning to read, beaming with pride as they successfully read a third book in a series with a lovable dinosaur as the main character. I asked them if reading these books would help them read another. Owen quickly responded, “No, that’s a totally different book.” I pointed out that not only did the new book have the same characters; it also had some of the same words that they’d recognized in the first few books. “Well, those words, I would know,” Owen admitted. But what would he do when he got to a word he didn’t know? “Oh, I would just tap and slide.” (That’s our phrase for sounding out parts of a word.) “Oh, then I could read it!” This was an “aha” moment for Owen and for me. I had assumed his success in recognizing sight words and sounding out unfamiliar words would transfer to each book he read. In fact, he did seem to transfer to each new book so far.
But what happens when the books don’t contain the same characters? What if the print looks totally different or there are more words on each page? It’s my job to teach for transfer. I can’t only give Owen guided practice in texts that fit the same pattern; I’ve got to guide him through analyzing all kinds of texts, teaching new strategies and reminding him of the bank of strategies he owns, and help him choose.
Reflect on your own teaching. Do you use language that shows students that transfer is the true goal of learning? Try it. Set the stage for “aha” moments for you and your students.
Thanks for a fantastic 2013 ASCD Annual Conference in Chicago, Illinois!
Your To-Do List: Action Items for ASCD Leaders
Register for the Whole Child Virtual Conference: May 6–10, 2013
Join ASCD for its third annual Whole Child Virtual Conference. This free online event offers thought leadership discussions; presentations from leading authors and experts; and an exploration of the steps outstanding schools, communities, and individual countries take as they move along the continuum of a whole child approach—from implementation to sustainability to culture. No matter where you are on this continuum, you’ll find lessons you can learn and questions you can ask to improve and grow your schools.
This year the conference will include 24 sessions over 7 days between the hours of 10:00 a.m. and 5:00 p.m. eastern time, with sessions on May 2 and 3 specifically for Australasian and European audiences. This year’s conference speakers include authors and experts Thomas Armstrong, Michael Fullan, Andy Hargreaves, Eric Jensen, Wendy Ostroff, William Parrett and Kathleen M. Budge, Pasi Sahlberg, and Yong Zhao.
Sessions will also feature presentations from ASCD Emerging Leaders, ASCD’s Outstanding Young Educators Award winner, the recipient of Vision in Action: The ASCD Whole Child Award, and members of ASCD’s Whole Child Network of Schools.
Registration is now open. Go to www.ascd.org/wcvirtualconference to sign up.
ASCD Nominations Committee Applications Open in May
ASCD is seeking ASCD leaders who are interested in serving on the 2013–14 ASCD Nominations Committee. More information—the committee’s charge, qualifications for service, and time commitment—will be available starting May 1 on www.ascd.org. ASCD will be accepting applications May 1–31. We invite ASCD leaders to consider their interest in this opportunity over the next few weeks before the application becomes available.
ASCD Leaders in Action: News from the ASCD Leader Community
ASCD Student Chapters Help Chicago’s Hungry During ASCD Annual Conference
On March 15, 46 ASCD Student Chapter members volunteered to make a difference in the fight against hunger in Chicago. Working together the Friday morning before ASCD’s Annual Conference, the students packaged more than 15,000 pounds of food to help feed the nearly 678,000 people who rely on emergency and supplemental food from the Greater Chicago Food Depository. Thank you and congratulations to our ASCD Student Chapter volunteers! Read the full Conference Daily article.
ASCD Forum Session at ASCD Annual Conference Gives Educators a Voice on Teacher and Principal Effectiveness
On March 17, ASCD Past President Debra Hill facilitated a discussion of the ASCD Forum topic “how do we define and measure teacher and principal effectiveness?” Ten ASCD leaders stepped forward to help lead the discussion:
· Jason Flom, ASCD Emerging Leader
· Ben Shuldiner, Position Advisory Committee Member
· Amy Vanden Boogart, ASCD Emerging Leader
· Jeffrey Lofthus, Alaska ASCD Executive Director
· Daina Lieberman, ASCD Emerging Leader
· Mamzelle Adolphine, Professional Interest Community Facilitator
· Laurie McCullough, Virginia ASCD Executive Director
· Alice Wells, Arizona ASCD Executive Director
· Matthew Cotton, ASCD Emerging Leader
· Torian White, ASCD Emerging Leader
Session attendees stepped up to the front of the room to share their thoughts and also posted tweets to the #ASCDForum hashtag. Many thanks to the ASCD leaders who participated to make this session a success!
Congratulations to ASCD Affiliate Recognition Award Winners
Please join ASCD in congratulating the ASCD Affiliate Recognition Award Recipients:
Two affiliates were recognized for the 2013 Overall Excellence Award: Iowa ASCD, for its increased focus on integrating technology into professional learning opportunities and their influence and advocacy work with ASCD, and New Hampshire ASCD, for its work to increase membership and provide increased professional learning opportunities, such as Common Core workshops.
In addition, New Jersey ASCD received the Area Excellence Award for Programs, Products, and Services for their leadership in their state as a trusted source for professional learning. Texas ASCD received an Exceptional Progress Award in Influence and Policy, and Alberta ASCD, Ohio ASCD, and Vermont ASCD were all recipients of the Exceptional Progress Award in Programs, Products, and Services.
Welcome to the “Educating Beyond Disabilities” Professional Interest Community
Please join ASCD in welcoming our newest Professional Interest Community, facilitated by 2011 ASCD Emerging Leader Christina Yuknis. Please join her group on ASCD EDge.
Tennessee ASCD Featured in ASCD Inservice Blog Series
Weasked some of our affiliate leaders to tell us how the implementation of the Common Core State Standards (CCSS) has been going in their home states. In the sixth post of the series, Tennessee ASCD President-Elect John Combs writes about the challenges and successes that Tennessee has had with CCSS implementation.
Meet ASCD President Becky Berg
Becky J. Berg is from a family of educators. "My dad was a school board president; my mom was a career educator; and my sister, my grandmother, and my great-grandfather were educators," she says. Despite the genetic pull, Berg wasn't completely convinced she would follow in the family's footsteps until her experience as a summer camp counselor while she was in college. It was then that she realized how much she loved working with kids. Read the full Conference Daily article.
Congratulations to the 2013 Outstanding Young Educator Award Winners!
ASCD salutes a new generation’s passion for education excellence through this year’s selection of two Outstanding Young Educator Award winners: Joshua Garcia, deputy superintendent of Tacoma Public Schools (Wash.), and Parkville High School (Parkville, Md.) teacher Ryan Twentey. Twentey teaches art, photography, and interactive media production and also serves as the school’s technology liaison. Read the full Conference Daily article.
Interactive ASCD 2012 Annual Report Features ASCD Leaders
Check out the ASCD 2012 Annual Report, entitled “Creating Solutions: The ASCD Revolution in Motion.” This interactive report features videos footage of ASCD leaders, including ASCD Emerging Leader Steven Anderson, Florida ASCD President Alina Davis, Alabama ASCD Executive Director Jane Cobia, ASCD Board Member Harriet Arnold, and Connecticut ASCD President David Cormier.
Throughout April at wholechildeducation.org: Principal Leadership
Principals are the key players in developing the climate, culture, and processes in their schools. They are critical to implementing meaningful and lasting school change and in the ongoing school-improvement process. Principals who have a clear vision; inspire and engage others in embracing change for improvement; drive, facilitate, and monitor the teaching and learning process; and foster a cohesive culture of learning are the collaborative leaders our schools need to fully commit to ensuring each student—and school staff member—is healthy, safe, engaged, supported, and challenged.
What qualities do principals in today’s (and tomorrow’s) schools need to fulfill their roles as visionary, instructional, influential, and learning leaders?
There are two episodes of the Whole Child Podcast in April for you to download and share. The first episode, “Leveling and Raising the Playing Field,” features school staff from Oregon’s Milwaukie High School, winner of the 2013 Vision in Action: The ASCD Whole Child Award, and is available now. On April 11, the second episode will be available. It will focus on principal leadership and include guests Kevin Enerson, principal of Whole Child Network school Le Sueur-Henderson High School in Minnesota, and Jessica Bohn, ASCD Emerging Leader and principal of Gibsonville Elementary School in North Carolina.
The Best-Case Scenario
As we review and reinforce our schools’ safety measures, we aren’t planning for the worst-case scenario that might happen; we are working to make sure the best-case scenario—where schools are learning environments that are physically, socially, and emotionally safe for students and adults—is an everyday occurrence that does happen. Read more on the Whole Child Blog.
In February and March, we looked at what we, as educators, believe is crucial to making our schools safe—not just physically safe, but also safe places to teach and learn. Listen to the Whole Child Podcast with guests Joseph Bergant II, superintendent of Chardon Schools in Ohio; Howard Adelman, professor of psychology at UCLA and codirector of the School Mental Health Project and the Center for Mental Health in Schools (a whole child partner); and Jonathan Cohen, adjunct professor in psychology and education at Teachers College, Columbia University, and president and cofounder of whole child partner National School Climate Center.
Have you signed up to receive the Whole Child Newsletter? Read the latest newsletter and visit the archive for more strategies, resources, and tools you can use to help ensure that each child is healthy, safe, engaged, supported, and challenged.
Something to Talk About
Many confuse chaos theory with complexity theory. Chaos theory is defined by nonlinear, chaotic systems, homogeneous in nature, moving toward strange attractors which may very well describe dysfunctional organizational units within a complex system. Complexity theory seeks to understand heterogeneous complex adaptive systems moving toward one or more attractor patterns with the ability for “strong emergence” with radically novel results which describes the institution of education as a whole (Gilstrap, 2005).
Theory is meant to explain in order to gain understanding to the point of accurate predictability whereas the science of complexity serves as a “conceptual framework” or paradigm to analyze complex adaptive systems (Semetsky, 2006). Bloch (2005) says, “It is in the nature of each [complex adaptive entity] to adapt to its environment and internal state to maintain its life” (p. 195). Levin (2002) defines the properties of complex adaptive systems as diversity and individuality of components, localized interactions among those components, and an autonomous process that uses the outcomes of those interactions to select a subset of those components for replication or enhancement. Schools can only be complex if they are more than their ‘complicated’ parts. Structure is not enough since those components have to be in competition and cooperation with each other to have enough tension for the system to become emergent as appropriate components within the school are replicated and enhanced. Schools are just now beginning to embrace complexity since the past has been an effort to revolve and replicate the entire institution of education around a point attractor and wait for the next cycle to occur.
In Waldrop’s (1992) masterpiece, he defines complexity as:
A class of behaviors in which the components of the system never quite lock into place, yet never quite dissolve into turbulence, either. These are the systems that are both stable enough to store information, and yet evanescent enough to transmit it. These are the systems that can be organized to perform complex computations, to react to the world, to be spontaneous, adaptive, and alive (p. 293).
While Stacey’s (1996) following piece examining complexity in human organizations speculates
what the peculiarly human features do seem to add is potential complexity; they make the operation of human systems more complex and unpredictable rather than less so…the rate of information flow, the level of diversity in schemas, and the richness of connectivity among agents all remain as control parameters [with] further control parameters added…of power differentials and levels of anxiety containment (p. 114)
which move the organization along the complexity continuum and/or edge of chaos.
“Complexity arises because you have a great many of these simple components interacting simultaneously” (Waldrop, 1992, p. 86). Since broad features of complex adaptive systems are knowable (Levin, 2002), “the challenge for theorists…is to formulate universal laws that describe when and how such complexities emerge in nature” (Waldrop, 1992, p. 86). Understandings of complex organizations coalesce around relationships, especially in schools where the density of network connections determines the level of complexity (Bloch, 2005; Gilstrap, 2005).
A supersystem such as education has “a holographic or fractal aspect in which the parts interact continually to recreate the whole and the whole affects how the parts interact” (Stacey, 1996, p. 21). As smaller organizational units or fractals, which look similar to the overall organization, paradoxically enable and constrain each other through the layers of the organization, leaders have the opportunity to understand, through complexity science, the “dynamic, co-implicated…integrated levels—including the neurological, the experiential, the contextual/material, the social, the symbolic, the cultural, and the ecological—” of the school “rather than isolated phenomena” (Davis & Simmt, 2006, p. 296). Levin (2002, p. 16-17) asks “seductive” questions surrounding the study of complex adaptive systems that make their study relevant to educational leaders facing diminishing resources, increasing accountability, a hostile political environment, rigid school structures protected by reluctant staff and unions, growing concerns of equity and social justice, and absent family involvement:
The dominant metaparadigm currently views organizations predominantly in equilibrium with members acting rationally and cooperating. Outcomes are predictable in the long run within a regular and uniform world. A metaparadigm based on the science of complexity would understand effective organizations as far from equilibrium operating at the edge of chaos, but not quite falling into chaos. The organization could embrace the paradox of competition and self-organizing cooperation in the behavior of its agents. Actions into outcomes would be unpredictable except in the extremely short-term as “the links between actions and their long-term outcomes are lost in the complex interactions between various components of the system” (Stacey, 1996, p. 248).
An educational complexity metaparadigm would serve as a framework for understanding how school systems act as complex adaptive systems within local, national, and global ecosystems (Waldrop, 1992). Because complex adaptive systems have many parts cooperating and competing, interaction is too overwhelming to reflect on at once, so, paradoxically, educators use many lenses to focus on one or two aspects of a system while keeping in mind that all the systems and agents working together actually account for what is happing on local and global scales (Stacey, 1996). Educational complexity is the matrix of cultural, social, environmental, political, symbolic, economic, historical, and directional interactions and contexts of which any given school is comprised. A school would not exist in as richly a manner and be able to provide the degree of cognitive stimulation necessary for the development of future citizenry without the complexity existent in the public school system. If we were all white, middle-class males from the same geographic location of the U. S. and would never work outside the local school community, then maybe complexity would not be as big an issue; regardless, the brain is a complex learning system that grows by being challenged and making connections through complex problem-solving situations (Nasir & Hand, 2006).
Education is constantly barraged by new programs and new practices (Marzano et al., 2005). The recent trend of comprehensive school reform recognizes the complexity of the school system and attempts “to address all aspects of school effectiveness” (U.S. Department of Education, 1998, p. 21); however, through a lens of complexity, leadership recognizes resources “not as discrete items…but as inter-related variables that are a part of a comprehensive plan to impact student achievement in high-poverty schools. This is an important step beyond one-shot remedies or magic bullets” (Machtinger, 2007, p. 7). Marzano and colleagues(2005) agree with Fritz (1984) and Fullan (2001) that education is too complex for absolute truths or “once-and-for-all answers” (p. 67). DuFour and Eaker (1998) reiterate, “The interconnectedness of the elements affecting teaching and learning makes it impossible to attribute either improvements or problems to a single area” (p. 268). Leaders prepare for structural and pedagogical changes in school function as complex, difficult, and dependent on context while gauging multiple cores of successful practice within unstable environments (Marzano et al., 2005; Schechter & Tischler, 2007; Chenoweth, 2007).